Shipping Policy

No matter where you are, our aim is to provide you with the best shipping options.

All orders are shipped within 12 to 36 hours of you placing the order using DHL eCommerce or Hermes. Depending on your location and fastest available service.

* If for some unknown reason you do not receive your confirmation email or tracking number or tracking updates – Please don’t panic! Just shoot us through an email at daterrasoaps@hotmail.com and we'll make sure you receive it! 

• GERMANY orders typically take about 2 -5 days after processing and transit time to be delivered. However please note that this is only an estimate, not an absolute delivery date at this time due to covid and the holiday season. Things like weather, holiday season, customs issues, logistics holdups, and more can cause delays that are out of our control.
• EUROPE orders typically take about 5-10 days at the moment and some times much faster , depending on your location , after order processing to be delivered. However please note that this is only an estimate, not an absolute delivery date. Things like weather, holiday season, customs issues, logistics holdups, and more can cause delays that are out of our control.

PLEASE NOTE: Certain countries don't have tracking available but we offer 100% satisfaction guarantee.